CommonCraft, the blog of Lee Lefever, is a site that is high up my reading list. That's why it comes as no surprise to find that Lee's recently manage to explain, in a way that business people from outside the community sector can actually grasp, the way that consumer engagement via online community can change the way businesses develop products and services.
"In some form or another, businesses have always relied on their customers for input and direction. What's happening today is that there are new tools that make it faster, easier and cheaper to listen." (Full Article at CommonCraft)
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