links for 2009-08-28

By on Aug 28, 2009 in Uncategorized | 1 comment

Sky lifts photo without permission but pays up in the end When Sky News needed pictures of a shooting at Waterloo Station, it grabbed them from the nearest internet source – with neither acknowledgement nor payment.This episode has now ended happily, with Sky News agreeing to pay tweeter Joe Neale a fee for using his pictures – but the episode does provide a stark warning for all those who fancy themselves as citizen journalists and put their photos online without adequate protection.

links for 2009-08-27

By on Aug 27, 2009 in Uncategorized |

Google London HQ Fire Spoof (tags: google googleadsense funny fire twitter) Facebook users in line for insurance bills hike | This is Money 'I call it "internet shopping for burglars". It is incredibly easy to use social networking sites to target people, and then scope out more information on their actual home using other internet sites like Google Street View, all from the comfort of the sofa.' (tags: facebook socialnetworking twitter crime robbery insurance) London’s burrito bars – Time Out London Taco Bell may be coming to London, which is little comfort for the recently opened burrito bars starting to appear in the capital… (tags: mexican burrito tacobell food) Northerner. Buy Swedish Snus & Snuff Online. The Healthy Smokeless Tobacco Alternative (tags: tobacco) Crime Central – Times Online – WBLG: Anarchists moan about Climate Camp chaos One anarchist, without a hint of irony, complained: "This whole thing is really badly organised". (tags: funny times climatechange protest london) How mainstream media can partner with hyperlocal media – from Kirk LaPointe: understanding change in the news business "The nature of the deal is lacking in financial specifics. It's all about exploring advertising opportunities, collaborating on content, exchanging links and audiences, and agreeing to examine the common opportunities…" (tags: business hyperlocal newspapers newspaperwebsites newspaperbusiness news2.0...

links for 2009-08-26

By on Aug 26, 2009 in Uncategorized |

The end of aggregation? : Enterprise 2.0 Insights and Strategy | "The streams of data we are now creating have a lot to live up to, and I believe that it will. We are now moving beyond simply blogging content and hoping people find it to now creating smaller but more manageable pieces of information which may be much more naturally shared and repurposed…" (tags: twitter aggregation rss sharing linking) Courts in NY and DC Unmask Anonymous Online Speakers In the last two weeks, two courts–a New York state court and a federal court of appeals in Washington, D.C.–considered the issue of when to unmask anonymous online speakers…. (tags: internetlaw internetlibel anonymity onlinediscussion defamation law) Newspapers Use Readers To Break, Analyze News : NPR When the U.S. government declassified a CIA inspector general's report on the treatment of terror suspects by the CIA, two leading newspapers didn't simply explain it to readers. They independently asked readers to tell them what it meant. Those giants of journalism took a page from their younger online rivals. (tags: npr audio cia citizenjournalism crowdsourcing) 5 Social Media Lessons Learned from Whole Foods Some basic insights into how big corporates can and are using social media… (tags: socialnetworking twitter facebook marketing publicrelations business strategy socialmedia) NUJ Rate for the Job: Words, other / online – Updated 2009-07-27 (tags: journalism freelance nuj journalisttraining) NUJ Rate for the Job: Words, per 1000 / online – Updated 2009-07-27 (tags: journalism freelance nuj journalisttraining) The Aimless Penguin Good example of a road trip blog (tags: blogging bloggingtechniques roadtrip cars travel) How Tweet It Is – USC News "Groups of about 10 students split up into eight groups to get a feel for the city and become familiar with using the social networking Web site Twitter as a reporting tool." (tags: journalisttraining california twitter mobile) Reading the C.I.A. Interrogation Report – The Lede Blog – NY Times tries to crowdsource an investigation of the CIA interrogation reports recently released… (tags: crowdsourcing cia freedomofinformation journalisttraining journalism nytimes) The Media Business: THE TRANSACTION COST PROBLEM OF NEWSPAPER MICROPAYMENTS "Making money from online journalism is, thus, not just a matter of saying "Let's all start charging." It will require fundamental rethinking of the value chain, what content is offered, and how it is produced. It will also require significant thought about what's in it for consumers–something that is glaringly missing from current discussions of starting online payments. " (tags: micrompayments news2.0 journalism newspaperbusiness newspaperwebsites newspapers strategy...

Enabling the social shift from the centre of the flow

By on Aug 26, 2009 in blogging techniques, headshift, journalism |

I posted the following a couple weeks ago over on the Headshift blog and thought I'd re-post it here as the two have slightly different audiences. The post is aimed primarily at people in the PR and Marketing industries but could also be of use to journalists and other media professionals: Over the past couple of months, I've spent a lot of time speaking with, and running training courses for, people in the PR and marketing industries. Their roles are changing because customer expectations are shifting – consumers, constituents, audiences and stakeholders who are used to having two way conversations online increasingly want and expect to be listened to and engaged with, as individuals, both before and after they purchase a product or service. I see this shift as an exciting opportunity for PR and marketing people, as well as those in customer service, to not only increase the value and impact of what they do already but also to put themselves at the centre of a two way flow that can drive corporate change; as enablers of the shift to social business. I recently put together a presentation, initially delivered as a keynote at the Unicom Social Tools conference and later re-mixed for the Northeast (England) Chartered Institute of PR social media conference and Civil Service Live, which suggests a four step approach for having difficult conversations about brands, products and service delivery: 1. Listen: People are already talking about you or your brand. You can start finding those conversations quickly and easy using tools such as twitter search, technorati, google alerts, RSS and netvibes. Once you've found the conversation, listen and learn. 2. Acknowledge: One quick and easy to show people that you value them as individuals is to simply acknowledge that you've heard what they've had to say and, even better, care enough to say thanks or to take ownership of the problem, if there is one. 3. Engage: Once you've acknowledged that you value what people are saying about your and your brand, it's time to put across your side of the story. It's important, however, that you do this in a way that respects the social norms of the space where you are engaging. 4. Involve: This is the most often forgotten step, yet is also potentially the most beneficial – getting the people who care enough to talk online about your products or services to get involved in the co-creation of new, better offerings. Tap them for ideas, get them to test initial offerings, make refinements based on their feedback, enlist them in marketing the idea they helped bring to fruition. You'll find examples of each of these four steps in the presentation – view it over on slideshare if you want to see the notes: Having Difficult Conversations View more presentations from Robin Hamman. People working in PR and marketing aren't alone – social media has, for some time now, been changing the way that many people think about about their roles. Some journalists, for example, are getting out of their silos and exploring the social net, finding and gathering content as they go, and adding value by scrutinising, fact checking and editorialising the information, news and viewpoints they discover – acting more like editors or curators rather than the originators of content. Some people working in PR and marketing, as well as some journalists, worry that social media will ruin the affectiveness of their old, one way model and, in the process, will destroy their business model. In many instances, it already is. However, change often brings good, not only for society as a whole but also to the individuals who help bring about that change.  And this, I think, is a moment of such opportunity for Public Relations professionals and Marketeers to help their organisations better understand and navigate the, potentially dangerous, waters of social media. My colleague Lee Bryant, who tends to discuss Enterprise Social Media, which is the implementation of social tools within the organisation, recently wrote "I think we must also maintain a razor sharp focus on individual behaviour, incentives and task relevance if we are to bring people with us on this fascinating journey to improve the world of work." Like journalists who have already made the shift, PR and Marketing people can become the enablers who help others within their organisation – people hired for their specific knowledge, experience and expertise – to step outside the firewall and begin listening to and participating in meaningful conversations. The incentive? This is far more than an opportunity to do PR and marketing better -  it's a chance to put yourself at the centre of corporate change; of helping your organisation make the social...

links for 2009-08-25

By on Aug 25, 2009 in Uncategorized |

Dan Pink on Motivation …wasn't working but sounded great! (tags: motivation ted video psychology business) aib awards video: robin hamman interviewed by jonathan marks Video of me (from last year) "in conversation" on the stage at the Association for International Broadcasting Awards dinner at St. Lukes LSO in London…. (bookmarked because I needed it for something today) (tags: aib interview cybersoc robinhamman...