links for 2009-11-24

Gordon Brown’s YouTube trauma | FreshNetworks Blog (tags: crisis politics expenses government socialmedia publicrelations) YouTube – Taylor Guitars Responds to "United Breaks Guitars" (tags: guitars unitedairlines socialmedia publicrelations) Social Media Crisis Communications Case Study – United Airlines Breaks Guitars —… Continue Reading

links for 2009-11-18

American Airlines Fires Designer Who Reached Out To Disgruntled Customer | Techdirt (tags: design americanairlines travel publicrelations customerservice bloggingguidelines guidelines transparency fired) Singapore Internet Users Spend Half of Online Time on Social and Entertainment Sites – comScore, Inc (tags: singapore… Continue Reading