links for 2011-07-27


  1. Thank you for sharing. Very happy to see your article, I very much to like and agree with your point of view. Have a good time.

  2. If only I had known that the solution was successful application of the skill and knowledge learned in the training. Setting expectations, observing staff and giving them feedback, and holding people accountable to demonstrate the expected behaviors were also important means to changing results. While I did focus on these things, I didn’t do it enough.

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